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Getting Started

Get started with GeniNetwork: registration, setup, and initial configuration.

Order Management

Help for importing, tracking, and managing your orders easily.

Stock Management

Complete guide on stock, alerts, movements, and inventories.

Deliveries & Transport

Everything you need to know about delivery management and carrier integration.

Integrations

Integrate GeniNetwork with YouCan, Shopify, WooCommerce, and more.

Billing & Subscriptions

Manage your plan, download invoices, modify your subscription.

Popular articles

How to connect GeniNetwork to WooCommerce?

How to import my orders?

How to track my deliveries with carriers?

How to manage my stock and avoid stockouts?

Frequently Asked Questions (FAQ)

To get started with GeniNetwork, simply sign up with your email, set up your business profile, then connect your e-commerce platforms. Our setup wizard will guide you through each step for quick and efficient onboarding.

GeniNetwork easily integrates with major platforms: WooCommerce, Shopify, YouCan, and others. Go to the Integrations section, select your platform, and follow the installation instructions. Connection is done in a few clicks via secure API.

Once your carriers are configured, GeniNetwork automatically syncs delivery statuses. You can track each package from the dashboard, receive real-time notifications, and share tracking with your customers automatically.

Our support team is available through multiple channels: live chat (Monday to Friday, 9 AM-6 PM), email at support@geninetwork.com, or by opening a ticket from your client area. We commit to responding within 24 business hours.

In your account settings, access the Team section to invite collaborators. You can define custom roles (admin, manager, packer) and precisely control access permissions to each GeniNetwork module.

Still have questions?

Our support team is available to assist you.